Gameday

Gameday Ticket Information

Ticket Information and Policies Standing Room Only Information Stadium Seating Map and Ticket Prices Ticket Back Terms and Conditions Season Ticket Holders Information

Ticket Information and Policies

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To service customers on game days, the ticket office located just outside the Patriot Place Plaza, will open four hours prior to kick-off and close at the end of the second quarter. There are also ticket booths located on the main and upper concourses at the 50-yard line for your convenience. Only Visa credit or debit cards or cash are accepted methods of payment for Patriots ticket purchases. Regular business hours are 10:00 a.m. to 5:00 p.m. Monday through Friday. You may contact the ticket office at:
Individual game tickets are revocable licenses and can be revoked at any time and for any reason. Individual game tickets that are lost, stolen or rendered void cannot be replaced and are non-refundable. Please see the back of your tickets for additional terms and conditions. The unlawful resale of tickets to third parties, including by Internet auction or on stadium property, is strictly prohibited. Will Call is located at the Gillette Stadium ticket office. Will Call is open on game days four hours prior to kickoff until the end of the second quarter. Pre-ordered tickets will only be released to the person whose name appears on the Will Call ticket envelope. Photo identification is required. Individuals are not permitted to leave tickets at Will Call for another party to pick up. Patrons must pick up all tickets left at Will Call. If picking up media credentials left by the Patriots media relations department, please go directly to Media Will Call, located at the south end of the stadium. The NFL utilizes "flexible scheduling" in Weeks 11-17 of the NFL season.  Flexible scheduling will ensure quality matchups in all NFL Sunday time slots in those weeks and give teams a chance to play their way onto primetime and into the late-afternoon 4:15 p.m. time slot on CBS and FOX. Please check www.patriots.com within two weeks of any Week 11-17 game to determine if there has been a scheduling change.
Gillette Stadium was constructed with unique viewing areas throughout the stadium.  Standing room only patrons will be allowed to enjoy the game from many open areas, including the end zone plaza, the open concourses throughout the stadium or the pedestrian ramps.

View Map & Ticket Prices

This ticket (and all season tickets, where applicable) are non-transferable revocable licenses.  The Stadium (defined as Gillette Stadium, The New England Patriots, NPS LLC, and the issuer of this ticket) reserves the right to revoke such licenses, in its sole discretion, at any time and for any reason.  The Stadium may refuse admission to, or eject, any ticket holder without refund if the holder fails to comply with any applicable rules or terms, or is deemed to be disorderly.  Inappropriate behavior and/or abusive language may result in ejection (without refund), arrest, forfeiture of season ticket privileges, and other legal action.  Purchase of season tickets does not entitle purchaser to renewal in a subsequent year.  The holder of this ticket voluntarily assumes all risks of property loss and personal injury incident to the game, concert, or related events.  To the extent permitted by law, the ticket holder irrevocably waives all rights of whatsoever nature against the NFL, the Stadium, other participating clubs, and their affiliates and each of their employees, servants, agents, independent contractors or representatives (together, the "Released Persons") and releases and discharges the Released Persons from all claims, liability, costs, expenses, damages or losses (whether direct or consequential and whether arising under statute, from negligence, personal injury, death, property damage or otherwise) arising from or in connection with the game, concert, or related events (including parking for the same) or the venue or any service provided or anything sold there, notwithstanding that it may have been caused by the negligent act or omission on the part of any of such Released Person(s).  ANY PERSON NOT LICENSED PURSUANT TO M.G.L. c. 140, § 185A RESELLING THIS TICKET, AND ANY PERSON SO LICENSED RESELLING THIS TICKET ON AN AUCTION WEB SITE OR IN VIOLATION OF APPLICABLE LAW, IS SUBJECT TO LOSS OF TICKET PRIVILEGES.  Tickets resold in violation of these prohibitions are subject to cancellation without notice or refund.  This ticket cannot be replaced and will not be honored if lost, destroyed or stolen.  No person, regardless of age, may enter the Stadium without a ticket, and re-entry is prohibited.  The Stadium expressly prohibits the use of tickets for advertising and promotional purposes (including contests and sweepstakes or other trade purposes).  The ticket holder will not transmit or aid in transmitting any description, account, picture, reproduction, or other depiction (including text, data or visual) in any media now or hereafter existing, of all or any part of the football game or related events to which this ticket admits holder.  Patrons may not bring certain items into the Stadium.  See www.gillettestadium.com for a complete list.  Patrons and their belongings will be subject to search upon entering the Stadium, and prohibited items may be confiscated.  The holder, by entering the search area at the Stadium entrance, consents to such searches, and by tendering this ticket for entry, waives any claims against the NFL, the Stadium, other participating clubs, NPS LLC, and their affiliates and agents.  Failure to consent to such searches will result in denial of entry into the Stadium.  The holder grants permission to the NFL, the Stadium, other participating clubs, NPS LLC, and their designees to use the holder's image, likeness and/or voice in any media now or hereafter existing in connection with any broadcast (live or recorded) or any other transmission or reproduction of the game, concert, or other event, in whole or in part, and for any other purpose whatsoever, including commercial purposes.  Dates and times of games, concerts and other events are subject to change by the event organizer.  All sales are final.  No refund will be provided if the ticket holder cannot attend.

 

Season Ticket Holders Information

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Click here for more information for Patriots Season Ticket Holders.