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STM Ticket Information

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My Patriots Account
Manage Your Season Ticket Account

FREQUENTLY ASKED QUESTIONS: SEASON TICKET MEMBERS

JUMP TO: AMENITIES | TICKET ACCESS | TICKET POLICIES

AMENITIES:

What amenities are available to me as a Season Ticket Member?  A full listing of amenities can be found here.

What are some examples of special events for Season Ticket Members?  Some examples of annual events include Draft Preview, Draft Party, Away Game Viewing Party, the In-Stadium Practice, and various other special events.

How do I access my online ProShop discount?  Season Ticket Members receive 20% off your entire purchase online when you shop at www.patriotsproshop.com and check out with the email address registered on your Patriots season ticket account. You will need to use your STM promo code to receive your discount. Your STM code can be found on the full amenities listing. This discount cannot be combined with any other offers or promotions. 

How do I access my in-store ProShop discount?  Show your Season Ticket Member ID Card (located on the back of your season ticket booklet) to receive 15% off all purchases* made at the Patriots ProShop, located next to Gillette Stadium, or at the ProShop Collection, located at Patriot Place. The discount is valid year-round while you are an active Season Ticket Member. You must present your ID Card to receive the in-store discount. No exceptions will be made. This discount cannot be combined with any other offers and is valid only for the current season for Season Ticket Members in good standing.

*Discount cannot be used in conjunction with other discount offers or coupons, on Game Worn or Autographed items, on products already marked down, or on other select items at management's discretion. Management reserves the right to limit the quantity of items eligible for discount.

How can I save at CBS Scene?  Season Ticket Members receive 15% off all food purchases at CBS Scene just for showing your Season Ticket Member ID card when dining. 

How can I save on Patriots Football Weekly content?  Season Ticket Members save $10 when they subscribe to the official team newspaper, Patriots Football Weekly.  They can also receive the “Patriots Football Daily” iPad app FREE, which includes Patriots Football Weekly content.  To access the iPad app for free, activate your subscription now.

Do I receive special access to other Gillette Stadium events? Season Ticket Members receive exclusive pre-sale access to purchase tickets to Gillette Stadium concerts and events before they are available to the general public. Pre-sale notifications are made throughout the year in Special Access Emails. The concert offers over the past few years have included Bruce Springsteen, U2, The Rolling Stones, Billy Joel and Elton John, Kenny Chesney, Taylor Swift, One Direction, Bon Jovi, AC/DC, George Strait, Brad Paisley and Jimmy Buffet.

Can I personalize my seat nameplate? For details on how to add a nameplate to your seats at Gillette Stadium, email tickets@patriots.com with the subject line: Personalized Seat Nameplate. Requests must be submitted by July 1 to be in place for the following season, and an additional fee applies. 

Where will I hear about new amenities? For unique content, special promotions, and ticket alerts sent exclusively to our Season Ticket Members, make sure your email address is up-to-date in Account Manager and you've added tickets@tkgaccounts.com to your safe senders list. If your email address is up-to-date and you are not receiving Special Access Emails, please email tickets@patriots.com

 

TICKET ACCESS:

Do I have priority to playoff tickets?  Season Ticket Members are offered the opportunity to purchase their season seats for all playoff games hosted at Gillette Stadium. 

Can I purchase Super Bowl tickets?  If the Patriots are participating in the game, each Season Ticket Member is entered into a lottery which is conducted by Ernst & Young.  The total number of entries an individual Season Ticket Member receives is based on the number of years he has been a Season Ticket Member TIMES the total number of tickets in his account. This policy will be at the Patriots' sole discretion.  

How can I use Ticket Exchange?  If you cannot attend a regular season or post-season home game, Patriots Ticket Exchange allows you to post your tickets for sale to other Season Ticket Members and Wait List members. There is no fee for posting tickets - simply log in to your account and highlight the tickets you wish to post.  You can choose an expiration date and will be informed of your listing status via email. Posting and removing tickets for sale is quick, easy and secure. For more information, click here or log in to your account at www.patriots.com/ticketexchange

Can I transfer individual tickets to family or friends? Yes, You can send your tickets electronically to family or friends up until 5 minutes prior to kickoff via ticket transfer. Log in to your account at www.patriots.com/ticketexchange, select the ticket(s) you wish to transfer, select 'Transfer to friends or family' and then follow the prompts to enter the recipient's name and email address.  During the transfer process, the unique barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is emailed an invitation to accept your ticket(s) offered. Once accepted, they will be prompted to print new ticket(s) with unique barcode(s) via ticketFast®. The new ticket(s) can be printed from any standard computer attached to a printer that has Adobe Reader installed. 

Can I transfer my season ticket account? Patriots Season Ticket Members can now transfer their accounts to 
immediate family members for FREE. Also, transfers may be accepted between friends who have historically shared their accounts. Only accounts held by an individual for at least ten years are eligible. Corporate accounts cannot participate in the Pass It On Program.   Applications for transfer are available through the Gillette Stadium Ticket Office or online and will be accepted from September 1 through December 31 for transfer in the following season. For more information, email passiton@patriots.com

How can I donate my tickets? Season Ticket Members may donate tickets for designated home games to the New England Patriots Charitable Foundation to be given to nonprofit organizations that aid youth and families in the New England Region. During the season visit www.patriots.com/ticketexchange and log in to your account to learn more and find out how to donate.

 

TICKET POLICIES:

What is Variable Pricing?  2017 variable pricing information will be released following the release of the NFL Schedule.

How can I pay for my tickets? For a full 2017 Payment FAQ, click here.

What is Flex Scheduling?  The NFL utilizes "flexible scheduling" in Weeks 5-17 of the NFL season.  Flexible scheduling will ensure quality matchups in all NFL Sunday time slots in those weeks and give teams a chance to play their way onto primetime and into the late-afternoon 4:15 p.m. time slot on CBS and FOX. Please check www.patriots.com within two weeks of any Week 5-17 game to determine if there has been a scheduling change.

Can tickets be sold to third parties?  The unlawful resale of tickets to third parties, including by Internet auction or on stadium property, is strictly prohibited.

What if I lose my tickets?
Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain replacement tickets(s).  On any ticket replacement, a $15 non-refundable processing fee will be charged at the time of replacement.

What do I do if my tickets are stolen? If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.

Can I purchase away game tickets? All away game ticket sales are facilitated through the home team ticket office. 
Fans wishing to see the Patriots on the road are also invited to contact our fan travel partner, ACE Tickets, for ticket information.  Online: www.AceTickets.com   Phone: (800) MY-SEATS

What are the Ticket Back Terms and Conditions?  This ticket is a non-transferable revocable license. The Patriots reserve the right to revoke such license, in their sole discretion, at any time and for any reason. Ticket holder will be refused admission and/ or ejected without refund if holder is disorderly or fails to comply with applicable rules. Purchase of season tickets does not entitle purchaser to renewal in a subsequent year. Ticket holder voluntarily assumes all risks of property loss and personal injury and irrevocably waives and releases all claims (direct or consequential and whether arising under statute, from negligence, or otherwise) against the NFL, the Stadium, the Patriots, other participating clubs, and their affiliates, and each of their employees, agents, or independent contractors, arising from or in connection with the event, notwithstanding that such claims may have been caused by the negligent act or omission of such released persons or entities. ANY UNLICENSED PERSON RESELLING THIS TICKET BY ANY METHOD, AND ANY LICENSED PERSON RESELLING THIS TICKET ON AN AUCTION WEB SITE OR IN VIOLATION OF APPLICABLE LAW, IS SUBJECT TO LOSS OF TICKET PRIVILEGES. Tickets resold in violation of these prohibitions are void without notice or refund. No person, regardless of age, may enter the Stadium without a ticket, and re-entry is prohibited. Use of tickets for advertising and promotional purposes (including contests and sweepstakes) is prohibited. Ticket holder will not transmit or aid in transmitting any description, account, picture, reproduction, or other depiction (including text, data or visual) in any media now or hereafter existing, of all or any part of the event. Patrons are subject to search upon entering the Stadium. Prohibited items will be confiscated. Ticket holder consents to and waives any claims based on such searches against the NFL, the Stadium, the Patriots, other participating clubs, and their affiliates and agents. Failure to consent will result in denial of entry without refund. Ticket holder grants permission to the NFL, the Stadium, the Patriots, other participating clubs, and their designees to use holder's image, likeness and/or voice in any media now or hereafter existing in connection with any broadcast (live or recorded) or any other transmission or reproduction of the event, in whole or in part, and for any other purpose whatsoever, including commercial purposes. All sales are final. Dates and times of games as well as opponents are subject to change by the NFL in its sole discretion or as a result of other events beyond the NFL's control without refund. If game is cancelled and not replayed, the sole and exclusive remedy is a refund of the face value of the ticket. The Patriots are not responsible for, and may not honor, tickets sold in violation of applicable law, or stolen, lost, or counterfeit tickets. EVENT DAY SECURITY SERVICE: Text (508) 928-3838 or text the word CONDUCT to 78247. NFL BAG POLICY: Only clear plastic bags no larger than 12"x12"x6" in size will be allowed inside Gillette Stadium. No other bags will be allowed. Visit www.Patriots.com/STM for more information.