Season Ticket Holder Info
Account Manager & Ticket Exchange
Season Ticket Renewals
Upgrade and Additional Seat Requests
Pass It OnPlayoffs
Season Ticket Policies and ProceduresGame Day
Ticket Office Information
- Hours of Operation: 9:00am - 5:00pm
- Phone: (800) 543-1776; (508) 384-4389 (TTY)
- Mail: One Patriot Place, Foxborough, MA. 02035-1388
- Fax: 508-698-1587
Account Manager & Ticket Exchange
ACCOUNT MANAGER & TICKET EXCHANGE BROCHURE
Your guide to managing your tickets online and making the most of your season tickets, including information on ticket forwarding, posting on Ticket Exchange, and updating your account profile.View Brochure >>LOGIN FAQsWhy is my account locked/How can I unlock my account? Accounts become locked when an incorrect password is entered three or more times. To unlock your account, please email firstname.lastname@example.org with the following: your account number, full name of the account holder of record, and the mailing address on your season ticket account. How can I get my password? Go to www.patriots.com/ticketexchange and select "Forgot Your Password" under the Login button. Your password will be emailed immediately. For security purposes, we cannot provide this over the phone.What if I have forgotten my account number? Your account number is located on your season tickets and on old invoices. How do I update my email address? Log in to your account and select "Edit Profile" at the top left of the screen under your name
Season Ticket Renewals
Season ticket invoices are mailed approximately 3-6 weeks after the Patriots season finishes. PAYMENT
You can pay online at www.patriots.com/ticketexchange
with a Visa credit or debit card. Personal, business, bank checks or money orders should be mailed to the Gillette Stadium Ticket Office.
Pass It On Program
Tenured Season Ticket Holders can transfer an account to a family member or individual who has been sharing an account in prior years for FREE.
Applications for transfer are available through the Gillette Stadium Ticket Office, in your season ticket package or online
and will be accepted from September 1 through December 31 for transfer in the following season. For more information, click here
or email email@example.com
PRIORITY TICKET ACCESS
Season Ticket Holders in good standing are given the option of purchasing seats for any playoff game hosted by the Patriots at Gillette Stadium.
Payments can be made online with a Visa debit or credit card by logging into Account Manager at www.patriots.com/ticketexchange
. To make payment using our automated phone service please dial (508)543-1776 and select option five. You will need to enter your account number and password to access the phone payment service.
Personal, business, bank checks or money orders may be mailed to the Gillette Stadium Ticket Office, One Patriot Place, Foxborough, MA 02035. Checks should be made payable to "New England Patriots LLC" and write your season ticket account number on the check.Additional Playoff Ticket Option
For those Season Ticket Holders who purchase their seats for the playoffs, they have priority access to purchase additional tickets to our home playoff games if inventory is available. SUPER BOWL
If the Patriots are participating in the game, each Season Ticket Holder is entered into a lottery which is conducted by Ernst & Young. The total number of entries an individual Season Ticket Holder receives is based on the number of years he has been a Season Ticket Holder TIMES the total number of tickets in his account. This policy will be at the Patriots' sole discretion.
Season Ticket Policies and Procedures
All season ticket sales are final and no refunds or exchanges will be made. Season ticket accounts cannot be transferred or split, except as specifically permitted in limited circumstances under the "Pass It On Transfer Program." The Patriots suggest that Season Ticket Holders detach the proper ticket for the game they are attending and leave remaining tickets at home. Please carefully read the disclaimer on the back of your tickets. Tickets obtained from sources other than the New England Patriots or Ticketmaster may be tickets that have been reported lost or stolen, have been revoked by the Patriots, or have been illegally resold or counterfeited, and in such cases will not be honored. Season tickets are revocable licenses that may be revoked by the Patriots in their sole discretion, and that do not confer any ownership or leasehold rights. Please see the back of your tickets for additional terms and conditions. Use of tickets for advertising or promotional purposes (or other commercial use, such as contests or sweepstakes) is prohibited without the Patriots' written consent.Important Note:
Dates and times of games as well as opponents are subject to change by the NFL in its sole discretion or as a result of other events beyond the NFL's control. If any game is cancelled and not replayed, the sole and exclusive remedy is a refund in accordance with League policies.Season Ticket Account Address Changes
For our records and your protection, all address changes must be submitted in writing and accompanied by a photocopy of the Season Ticket Holder of record's driver's license (need not show new address), passport or state identification card and a copy of a document showing the Season Ticket Holder of record's name connected to the new address [note: the identification must be that of the Season Ticket Holder of record]. On company accounts, address changes and changes in contact name must be on company letterhead and include the new address or contact person, as applicable. It must be signed by an officer of the company and include his/her business card showing his/her title.
Season Ticket Holder of Record
The Patriots will conduct season ticket transactions including, without limitation, seat additions, deletions and changes of address, with the Season Ticket Holder of record only. The Season Ticket Holder of record is the name or entity that appears on the first account identification line of the season ticket account. The Patriots retain the exclusive right to settle, in their sole discretion, any and all disputes concerning the identity of the Season Ticket Holder of record. Season Ticket Holders will be liable for any losses or damages caused by prohibited conduct, including liability to the Patriots, for any unauthorized use of tickets for advertising or promotional purposes.Replacement Ticket Policy
If a ticket can be replaced, it must be done in the manner specified below. Only the Season Ticket Holder of record, with proper identification (driver's license, passport, or state identification card) can obtain replacement tickets. A $15.00 non-refundable processing fee will be charged at the time of replacement. In the case of a stolen ticket(s), a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to a replacement ticket(s) being issued.Season Ticket Renewals
The purchase of season tickets for 2013 does not entitle a Season Ticket Holder to purchase season tickets in any subsequent year. Season ticket sales in future seasons are subject to any changes, limitations and/or deadlines that the Patriots may adopt. Without in any way limiting its rights, the Patriots organization expressly reserves the right to:
- change season ticket policies and prices at any time and for any reason;
- apply changes differently to different persons or entities, including without limitation persons who are engaged in reselling tickets (whether licensed to do so or not);
- charge an administrative fee in connection with any approved correction or change to Season Ticket Holder account information;
- refuse to sell future season tickets to any individual or entity, including, but not limited to, individuals or entities who:
a) fail to comply with any applicable payment deadline or other condition or restriction, whether in effect at present or in the future;
b) resell tickets to third parties (whether licensed to do so or not);
c) engage in a dispute relating to the identity of the Season Ticket Holder of record;
d) engage in improper conduct including, but not limited to, possessing any of the prohibited items or engaging in any of the prohibited conduct described in this guide or on the ticket(s);
e) permit use of their tickets(s) by an individual who engages in improper conduct including, but not limited to, possessing any of the prohibited items or engaging in any of the prohibited conduct described in this guide or on the ticket(s). This restriction applies to all Season Ticket Holders, including authorized ticket agents.
NEW ENGLAND PATRIOTS FAN CODE OF CONDUCT
The New England Patriots and Gillette Stadium are committed to creating a safe, comfortable, and enjoyable experience for fans of all ages, both in the stadium and in the parking lots, and are proud to support a league-wide initiative by the National Football League to promote fan code of conduct initiatives designed to enhance the experiences for all fans.
All Patriots patrons are expected to take responsibility for their conduct, to enjoy their day of game experience and to make sure they are not doing anything that would negatively impact the enjoyment of others. Fans attending games are required to refrain from the following behaviors:
- Behavior that is unruly, disruptive, or illegal in nature;
- Intoxication or other signs of alcohol impairment that results in irresponsible behavior;
- Foul or abusive language or obscene gestures;
- Interference with the progress of the game (including throwing objects onto the field);
- Failing to follow instructions of stadium personnel or law enforcement;
- Verbal or physical harassment of any of our guests, including other fans, players, coaches or staff;
- Smoking in any areas inside the stadium gates;
- Violating the New England Patriots ticketing policies.
All event patrons are responsible for their conduct as well as the conduct of their guests or any other people they allow to use their tickets, both in Gillette Stadium and in any areas outside of Gillette Stadium that are either owned or operated by Gillette Stadium or its affiliates. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from inappropriate behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games. The New England Patriots, Gillette Stadium and the NFL thank you for adhering to our fan code of conduct.
If you witness any prohibited behavior, please notify the nearest event staff member of the exact location (section, row, and seat) or send a text message to 78247 describing the issue and location of the incident. For issues regarding inappropriate behavior, prefix the text message with the word "conduct." Your identity will be kept confidential.
You may also SMS to (508) 928-3838. Your identity will be kept confidential.PROHIBITED ITEMS AND PATRON SCREENING
Gillette Stadium and all agencies that work to provide visitors with a safe environment ask that you cooperate fully with staff and arrive at the gates in ample time prior to the game (at least 60 minutes before kickoff). Everyone who seeks admission into Gillette Stadium must have a valid ticket for the game (including small children) and must consent to a search of their person and anything they are carrying. Failure to consent to such a search will result in denial of entry into the stadium.
By entering Gillette Stadium the ticket holder agrees to waive any claims against the NFL, MLS, New England Patriots, New England Revolution, other participating clubs, performers and promoters and any of their affiliates and agents.
Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected or arrested and prosecuted, and may forfeit the privileges of the season ticket holder of record. Prohibited items that are discovered in the stadium will be confiscated. Gillette Stadium and its affiliated clubs, and its agents and affiliated entities are not responsible for injuries sustained in, on, or around the stadium.PROHIBITED ITEMS:
- Any item deemed inappropriate by stadium management will not be allowed into the stadium, including but not limited to:
- Any alcoholic beverages
- Weapons of any kind [including knives]
- Food or beverages [unless the individual is in possession of a letter signed by Mark Briggs, Chief Operating Officer of TeamOps LLC]
- Illegal drugs or substances
- Coolers or containers, including cans and bottles
- Fireworks or pyrotechnics
- Animals, except service animals assisting those with disabilities
- Strollers or baby seats
- Folding and/or stand alone chairs
- Noisemakers, bullhorns or air horns
- Balloons or beach balls
- Bags larger than 9 1/2" X 16" X 12" (see below)
- Any other item deemed inappropriate by stadium management.
No prohibited items will be accepted at the stadium for safekeeping. While this may be an inconvenience we are sure you understand the reasoning behind the policy - please leave all such items secured in your vehicle.
Prohibited items that are discovered will be confiscated. Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected, arrested, prosecuted, and may forfeit the privileges of the season ticket holder of record.ITEMS THAT ARE PERMITTED FOR PATRIOTS GAMES
The following items may be allowed into the stadium subject to inspection:
- Bags: Only small purses (no larger than 9 1/2" x 16" x 12") and plastic bags carrying only purchases made at the stadium ProShop.
- Cameras: Still cameras are allowed. All video cameras are prohibited. Detachable lenses on still cameras may be detached during inspection.
- Small electronics: Items such as cell phones, personal digital assistants, small transistor radios, small TV monitors, audio recording equipment, etc. will be allowed into the stadium but may have to be turned on during inspection.
- Seat cushions
- Small flags: Flags with poles less than two feet in length may be allowed into the stadium after inspection.
- Banners: Banners may be prohibited due to size or message content (see below).
To maintain a family atmosphere, stadium management reserves the right to approve or disapprove all banners. In addition, stadium management reserves the right to prohibit banners due to space availability, banner size, interference with other fans or message content.RADIO AND TV POLICY
You may bring a small portable radio or television as long as you listen to the device with an earpiece or headphones.