SEASON TICKET WAIT LIST FREQUENTLY ASKED QUESTIONS
I. BASICS:
Q Why was The List created?
A Thanks to dedicated fan support, the New England Patriots have been sold out since 1994. The List was created to provide an organized and fair process for fans to have access to Patriots season tickets when they become available.
Q How do I join The List?
A Click here to complete the online registration now. Or,
click here to download a mailable application form.
Q What is the deposit requirement?
A A deposit of $100 is required for each seat requested. All deposits will be applied toward your account balance once you purchase season tickets. The deposit is fully refundable.
Q Will I receive notification of my successful application to The List?
A Yes. You will receive an email welcome package soon after submitting your application and deposit.
Q How long will it take for me to get Patriots season tickets?
A Ticket availability is based on the renewal rates of existing Season Ticket Holders.
Q How will I be contacted if season tickets become available?
A If we reach your spot on The List, you will be contacted by a Patriots Ticket Office representative. Due to the timeliness of this process, it is extremely important that you keep your current phone number and email address up-to-date in Account Manager.
Q How do I update my contact information in Account Manager?
A To update your phone number or email address, simply log on to www.patriots.com/ticketexchange and select 'Edit Profile' on the left side of the screen.
Q Can I remove my name from The List?
A Yes. You can remove your name from The List at any time before you are offered season tickets and receive a full refund of your deposit. Your refund request must be in writing and accompanied by a photocopy of reliable identification. Mail requests to: Gillette Stadium Ticket Office, One Patriot Place, Foxborough, MA 02035.
II. BENEFITS:
Q What benefits do I receive as a member of The List?
A Benefits include:
| Ticket Access |
Season
Ticket Holders
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Wait List
Members
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Patriots Season Tickets
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Pass-It-On Program
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Playoff Ticket Priority
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Playoff Ticket Access (subject to availability)
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Patriots Ticket Exchange
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Special Patriots Ticket Pre-Sales
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| Patriots Events |
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Draft Preview Party
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Draft Party
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Away Game Viewing
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Special Events
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Sneak Peak In-Stadium Practice
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| Insider Information |
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"Special Access" Emails
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Coach's Corner Weekly Videos
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Gillette Stadium Concert Pre-Sales
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Advance Notification of Special Events
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Access to new exhibits at The Hall
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Fan Guide
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| Discounts |
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20% ProShop Discount Online (STH2011)
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15% ProShop Discount In-store
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10% ProShop Discount Online (WL2011)
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$10 Off Annual Subscription to Patriots Football Weekly
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| 15% In-Season Discount at CBS Scene |
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Discounts from Patriots Partners
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| Gifts and Recognition |
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Membership Card and Pin
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On-Site Recognition and Rewards
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Exclusive Patriots Gifts
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III. PAYMENT/FEES:
Q What is the deposit requirement?
A A deposit of $100 is required for each seat requested. All deposits will be applied toward your account balance once you purchase season tickets. The deposit is fully refundable.
Q Does my deposit guarantee that I will be offered season tickets?
A No. Your deposit holds your place on The List, but it does not guarantee that you will be offered season tickets. Season ticket availability is based on the renewal rates of existing Season Ticket Holders.
Q Is there an annual maintenance fee to hold my position on The List?
A No. Once you register and place your deposit, you will remain a Wait List member until you are offered season tickets or request to be removed from The List.
Q How much do season tickets cost?
A For information on current season ticket pricing, please
click here.
IV. BECOMING A SEASON TICKET HOLDER:
Q How will I be contacted if season tickets become available?
A If we reach your spot on The List, you will be contacted by a Patriots Ticket Office representative. Due to the timeliness of this process, it is extremely important that you keep your current phone number and email address up-to-date in Account Manager.
Q How do I update my contact information in Account Manager?
A To update your phone number or email address, simply log on to www.patriots.com/ticketexchange and select 'Edit Profile' on the left side of the screen.
Q How can I pay for season tickets once they are offered to me?
A Season ticket payments may be made with a Visa card or by check. We require full payment (less deposit) by the purchase deadline date sent with your season ticket invoice. You will be informed of the full payment amount and deadline date when you’re contacted that we’ve reached your spot on The List.
V. TICKET EXCHANGE:
Q How does Ticket Exchange work?
A Ticket Exchange is the official ticket exchange program of the NFL and allows Season Ticket Holders to post individual regular season game tickets to The List and other Season Ticket Holders. It is safe, secure, and 100% reliable. Unlike other NFL teams, access to the Patriots Ticket Exchange is available only to members of The List and current Season Ticket Holders.
Q How do I access Ticket Exchange?
A To access your personal account and Ticket Exchange, go to www.patriots.com/ticketexchange and log in with your Account ID or email address.
VI. OTHER:
Q Can I purchase a spot on The List as a gift for someone else?
A Yes. When registering for The List, simply use the gift recipient's name, address, and contact information in the appropriate sign-up fields.
Q Could I be removed from The List for any reason?
A Your membership on the Wait List and your deposit will be subject to forfeiture if you break any rule, regulation, or policy either (i) of the New England Patriots or Gillette Stadium or (ii) concerning any program, privilege or benefit made available to Wait List members.
Q How will membership updates and benefits information be communicated to me during my membership term?
A After you become a member of
The List, you will receive an email welcome package with information on how to manage your account. Exclusive Special Access eNewsletters will contain information about team announcements, special offers, and other pertinent information. Please keep your email address up-to-date at
www.patriots.com/ticketexchange.
VII. CONTACT:
Q Whom can I contact with Questions about The List?
