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MOBILE ENTRY

Mobile Ticketing FAQ

The New England Patriots are committed to utilizing the best ticketing technology to provide world-class experiences for our fans. No more printing your tickets at home or losing your tickets in the mail—your tickets will now be with you everywhere you go through the Gillette Stadium mobile App.

WHAT IS MOBILE ENTRY?

The New England Patriots have adopted "mobile entry" for all football games in 2018. Your tickets are accessible through the Gillette Stadium App and can be saved to your mobile device for easy entry at stadium gates. View our Mobile Ticket Tutorial.

CAN I STILL PRINT MY TICKETS FROM HOME?

Tickets for all New England Patriots games will no longer include a PDF printout option. This decision was made to protect the integrity of your season tickets and prevent the fraud and counterfeit problems that have steadily increased in recent years. Please note: 2018 Season Ticket Members will still receive their season tickets via FedEx.

HOW DO I MANAGE MY TICKETS ON THE APP?

First, open the Gillette Stadium App and tap on the "Tickets" button at the bottom of the screen. Then tap on "Account Manager" and enter your email address and password. This is the same email and password that you use to log into your Patriots Account Manager. Once you have logged into your account, you can view, transfer or resell your tickets right from your phone.

HOW DO I GET THE GILLETTE STADIUM APP?

The free Gillette Stadium App (available for Apple or Android) can be downloaded here.

WHAT ARE THE BENEFITS OF MOBILE ENTRY?

Mobile ticketing is the safest and most convenient and flexible way to manage your tickets. Mobile tickets provide:

• Quick and easy entry to the stadium using your smartphone

• The ability to manage, transfer or sell your tickets at any time

• Reduced risk of lost, stolen, counterfeit or forgotten tickets

CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?

Yes! Once you tap on your game, you will be able to swipe left and right through your available tickets.

WHAT IF I DON’T HAVE A SMARTPHONE OR I HAVE ADDITIONAL QUESTIONS ABOUT MOBILE TICKETING AT THIS TIME?

If you do not have a smartphone, please contact our Patriots Member Services at (800) 543-1776 or tickets@patriots.com for assistance. Staff is here to answer any questions concerning Mobile Entry, General Ticketing or Mobile Wallet registration.

WHAT IF I HAVE A WINDOWS PHONE, A BLACKBERRY OR OTHERWISE CAN’T DOWNLOAD THE GILLETTE STADIUM APP?

You can always access your tickets via your smartphone’s browser. Log in to your account.

HOW FAR IN ADVANCE CAN I ACCESS MY TICKETS?

After the schedule is released and your account is paid in full, your tickets will be available to manage.

*Please note, to be eligible for seat upgrades, accounts must refrain from viewing, transferring or posting tickets for sale on the TicketExchange until the Seat Improvement process is complete.

Gillette Stadium App

Gillette Stadium App

The essential app for anyone attending a Patriots game at Gillette Stadium. The Gillette Stadium App will help you enhance your game day experience with useful information including mobile ticketing and automated customer service, not to mention robust and exclusive, in-game video replays.

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