Due to the extraordinarily high volume of sales in our online ProShop, please make note of the following...
Q: Can you tell me where my Bench, Goal Post, Dirt is?
A: Yes, shipping will begin in mid March for all stadium benches and Goal Posts. Authentic Jars of Field Dirt will be shipped out in April.
Q: Can you tell me where my Super Bowl Hat is?
A: If you placed an order after Feb 4, 2002, your hat is placed in a back order file that will be shipped out to you Mid March.
If you placed a Pre Order online, we expect to receive the caps into our warehouse by the end of April.
Q: When will you have more Player Replica jerseys in?
A: Check our website for the new 2002 Reebok, officially licensed NFL jersey, in the near future.
Q: Will you be getting SuperBowl jackets?
A:Yes, check our site in the next week or two for our new wool/leather jackets along with additional Super Bowl Championship merchandise.
Why does my tee shirt or sweatshirt have a tag from another manufacturer other than Reebok and why is it not 100% cotton?
A:Reebok is ordering gray blank tee shirts and sweatshirts from companies such as Fruit of the Loom and Hanes and screening them at their company to supply us with our demand for Lockerroom Tee's and Sweatshirts.
Q: I received the wrong order or size, what should I do?
A:Please return your item to:
Patriots Mail Order Returns
60 Washington St
Foxboro, MA 02035
Include your invoice and brief detail of how you would like to exchange the item, whether for credit or size.
Q: If the item says OUT OF STOCK or if there is a blank box under the item can I still order it?
A:No. Due to the seasonal nature of our business, we are unable to guarantee that out of stock items will be available for re-order.
As a result, we do not accept back orders. Please note items that are not discontinued, will appear again on the web once they are available for purchase.